OnTrackNY teams collaborate with families of participants & graduates, including their chosen families, to better understand how to tailor services to meet each individual’s unique goals, needs, and preferences to support recovery.

Research has found that support from family and friends can lead to greater well-being, faster recovery, and stronger engagement in one's community.

OnTrackNY team members make themselves available to listen to your experiences and provide recommendations for supporting your loved one.

A note on participant privacy: OnTrackNY teams partner with participants to determine who to involve in their care. If adult participants (18 years or older) do not consent to involving others or sharing information, the team will honor that request. However, the team will continue to encourage participants to involve family members in their care, routinely assess changes in privacy preferences, and explore ways to support the family through other channels such as mental health education and family groups.

It’s really important to understand the program, and benefit from the program… The healing that [my son] has experienced has been the healing of our entire family.

-Sebastian's mom

Parent of OnTrackNY participant

Tips for supporting your family member

Learn about mental health changes, sometimes referred to as early psychosis

It can be an important first step to learn more about what these experiences are like, how it can feel, and how you can offer support. Becoming informed about what psychosis is, how it can feel, and how you can offer support can be an important first step. Sometimes, just asking your friend or loved one what they need or how you can best support them can go a long way.

Need help now?

This website is not monitored 24/7 and is not a substitute for medical advice, diagnosis, or treatment. If you or someone you know needs immediate support, please call or text 988.

Or, view free resources for immediate support.

OnTrackNY would not be possible without the support of our partners:

New York State Psychiatric Institute
New York State Office of Mental Health
Research Foundation for Mental Hygiene, Inc.
Center for Practice Innovations
Columbia University Department of Psychiatry